THIS PRIVACY STATEMENT WAS PUBLISHED 01.01.2023.
In Alchemis, we are committed to protecting and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016.
This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
This Privacy Policy applies to the use of our products, as well as to our sales, marketing, and customer contract fulfillment activities. It also applies to individuals seeking a job at Alchemis.
WHO ARE WE?
Alchemis is a blockchain development team that provides a wide range of outsourced blockchain software development services. This includes building blockchain ecosystems, smart contracts, dApps, as well as integrating blockchains and enterprise solutions.
Our company's headquarters is located in Selangor, Malaysia. The registered office address is 3, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia.
Alchemis is the data controller, and our Data Protection Officer can be contacted by email: [email protected].
WHEN DO WE COLLECT AND PROCESS PERSONAL DATA ABOUT YOU?
We collect and process personal data about you in the following situations:
When you interact with us in person, through correspondence, by phone, by social media, or through our websites. This includes interactions as a representative of a company, such as entering into a contract, contacting us for support, or other issues. Note that we do not transfer personal data from social media and do not process personal data outside the social media platform.
When we collect personal information from other legitimate sources, such as third-party data aggregators, Alchemis marketing partners, public sources, or social networks. We only use this data if you have given your consent for them to share your personal data with others.
We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before collecting data, we assess the mutual interest between you and Alchemis.
WHY DO WE COLLECT AND USE PERSONAL DATA?
We collect and use personal data mainly for direct sales, direct marketing, and customer service purposes. The specific purposes include:
Sending you marketing communications that you have requested, including information about our products, services, events, activities, and promotions. This communication is subscription-based and requires your consent.
Sending you information about the services you have purchased from us.
Performing direct sales activities when a legitimate and mutual interest is established.
Responding to inquiries and web forms you have completed on our website.
Following up on customer support, emails, chats, or phone calls.
Fulfilling contractual obligations, such as order confirmation, license details, invoices, reminders, and similar communications.
Notifying you about any disruptions to our services (system messages).
Conducting surveys to gather your opinion on our products and services.
Recruitment and processing job applications.
COLLECTING PERSONAL DATA BASED ON CONSENTS
We collect personal data based on your consent using "Consent Forms" that store documentation related to the consent you have given.
Individual consents are stored and documented in our systems. We may send digital marketing communications to individuals who have consented, such as marketing emails.
COLLECTING PERSONAL DATA BASED ON CONTRACTS
We use personal information to fulfill our obligations related to contracts and agreements with customers, partners, and suppliers.
COLLECTING PERSONAL DATA BASED ON LEGITIMATE INTEREST
We may use personal information if it is deemed to be of valid interest, as long as the privacy concerns of the individuals involved are not deemed more important than this interest. We evaluate and identify a shared interest between Alchemis and the individual. This justification primarily pertains to our sales and marketing objectives, allowing us to send product and service details based on legitimate interest. We notify individuals about their privacy rights and the intended aim of collecting their personal information.
WHAT TYPE OF PERSONAL DATA IS COLLECTED?
We collect the following types of personal data:
Name, phone number, title, and email address, along with your company's name and contact information. If you are a representative of your company, we process your personal contact information in relation to the company. When entering into a contract, your signature may be obtained electronically, involving the processing of your personal data.
Feedback, comments, and questions received from you in service-related communication and activities.
IP address and actions taken on our website.
Personal data provided during the job application process.
Alchemis does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We keep personal data stored as long as it remains necessary to fulfill the original purpose for which it was collected. We take into account the need to address inquiries, resolve potential issues, comply with legal requirements, handle legal claims or complaints, and ensure security measures are in place. Once personal data is no longer needed, we securely delete it. In some instances, we may anonymize data for statistical analysis, protecting individual identities.
YOUR RIGHTS TO YOUR PERSONAL DATA
You have the following rights with respect to your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any inaccurate information and complete any incomplete information.
The right to erasure: You have the right to request the erasure of your personal data, under certain conditions.
The right to restrict processing: You have the right to request the restriction of the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to the processing of your personal data, under certain conditions.
The right to data portability: You have the right to request the transfer of your personal data to another organization or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
COOKIES
We use cookies on our websites to collect information as you navigate the site. Cookies are small text files stored on your computer or mobile device when you visit a website. They enable the website to remember your actions and preferences over time.
First-party cookies: Cookies set by the website you are visiting.
Third-party cookies: Cookies set by external services used by the website.
Persistent cookies: Cookies that are stored on your computer and are not deleted when you quit your browser.
Session cookies: Cookies that are deleted when you quit your browser.
We use cookies for website functionality, analytics, and remarketing purposes. You can withdraw your consent to cookies through your web browser settings. More information on how to manage cookies can be found at http://www.aboutcookies.org.uk/managing-cookies.
SHARING YOUR DATA WITH THIRD PARTIES
We do not share, sell, rent, or trade your personal information with third parties without your consent, except in the following cases:
Third-party service providers working on our behalf: We may pass your information to our distributors, agents, sub-contractors, and other associated organizations to provide services on our behalf.
Third-party product providers: We work closely with various third-party product providers to offer a range of services. These providers may act as data processors, and we advise you to read their Privacy Policy and sign a Data Processing Agreement.
When required by law: We may disclose your personal information if required by law or if we believe that disclosure is necessary to protect our rights or comply with a legal process.
USE OF SUB-CONTRACTORS (PROCESSORS AND SUB-PROCESSORS)
We may use sub-contractors to process personal data on our behalf. We ensure that sub-contractors adhere to this Privacy Policy and applicable data protection legislation by signing a Data Processing Agreement. If personal data is processed outside the EU/EEA area, we use appropriate legal mechanisms for data transfer.
CHANGES TO THIS PRIVACY POLICY
Alchemis reserves the right to amend this Privacy Policy at any time. The latest version will always be available on our websites. We encourage you to check this Privacy Policy occasionally to ensure you are aware of any changes. Significant changes will be communicated via email or through a notice on our websites.
YOUR RIGHT TO LODGE A COMPLAINT
If you are unhappy with how we have processed your personal data, please contact us at [email protected]. If you remain dissatisfied, you have the right to lodge a complaint with the supervisory authority in your country.
CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Address: 9 Battery Rd, Singapore 049910
Email: [email protected]
Effective Date: 01.01.2023
